Terms and Conditions of Sale

This page sets out the legal terms and conditions (“Terms & Conditions”) under which M.H. Alshaya Co. W.L.L. or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. These Terms and Conditions are subject to change at any time and you should check them before making a new purchase. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

Cancellation, Returns, Refunds and Exchanges

If you wish to cancel your order, you may do so by calling our Customer Services department during working hours and within one hour of having placed it. Please note that we cannot accept cancellations outside of these periods as the order will have been processed and can only then be cancelled through our returns/refunds process. If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account.

If you wish to return your order for a refund or to exchange certain Products, you must inform us within 2 days of your order, and return the relevant Products to an agreed store or designated drop-off point (if available) as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant invoice. Please note that any items which had been provided free-of-charge with the relevant Products must also be returned.

Subject to the below exclusions, where you return your order or wish to exchange certain Products, we will process a refund upon receipt of the returned/exchanged Products, without any delivery charges which you paid.

another mean if you need to return products or change products you will pay shipping fee